Le traitement des retours peut être complexe et source d’insatisfaction. Automatisez la demande de retour, l’envoi des étiquettes, le suivi des colis et l’intégration dans votre CRM. Ce guide présente des cas d’usages, des outils SaaS et des astuces pour fluidifier tout le parcours SAV.
{
"name": "Transcribe audio files from Google Drive using OpenAI Whisper and send an email",
"flow": [
{
"id": 1,
"module": "google-drive:watchFilesInAFolder",
"version": 4,
"parameters": {
"limit": 1,
"select": "create",
"folderId": "/1aAuC2SDBynmouBy6ExFm2fBZIaV5l0MS",
"mimeType": "all",
"destination": "drive"
},
"mapper": {},
"metadata": {
"designer": {
"x": 0,
"y": 150
},
"restore": {
"parameters": {
"select": {
"label": "By Created Time"
},
"folderId": {
"path": [
"Whisper test"
]
},
"mimeType": {
"label": "All"
},
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google-restricted"
},
"label": "Sasha's (a.rodnyy@make.com)"
},
"destination": {
"label": "My Drive"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google-restricted",
"label": "Connection"
},
{
"name": "select",
"type": "select",
"label": "Watch Files",
"required": true,
"validate": {
"enum": [
"create",
"modify"
]
}
},
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "mimeType",
"type": "select",
"label": "File Types to Watch",
"required": true,
"validate": {
"enum": [
"all",
"document",
"spreadsheet",
"slide",
"drawing"
]
}
},
{
"name": "limit",
"type": "uinteger",
"label": "Limit",
"required": true
},
{
"name": "folderId",
"type": "folder",
"label": "Select the Folder to be Watched",
"required": true
}
]
}
},
{
"id": 3,
"module": "google-drive:getAFile",
"version": 4,
"parameters": {},
"mapper": {
"file": "{{1.id}}",
"select": "map",
"formatDrawings": "image/jpeg",
"formatDocuments": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"formatSpreadsheets": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
"formatPresentations": "application/vnd.openxmlformats-officedocument.presentationml.presentation"
},
"metadata": {
"designer": {
"x": 300,
"y": 150
},
"restore": {
"expect": {
"select": {
"label": "Enter manually"
},
"formatDrawings": {
"label": "JPEG"
},
"formatDocuments": {
"label": "MS Word Document"
},
"formatSpreadsheets": {
"label": "MS Excel"
},
"formatPresentations": {
"label": "MS PowerPoint"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google-restricted"
},
"label": "Sasha's (a.rodnyy@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google-restricted",
"label": "Connection"
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Enter a File ID",
"required": true,
"validate": {
"enum": [
"map",
"value"
]
}
},
{
"name": "formatDocuments",
"type": "select",
"label": "Convert Google Documents Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"application/pdf",
"application/vnd.oasis.opendocument.text",
"text/html",
"text/plain",
"application/rtf"
]
}
},
{
"name": "formatSpreadsheets",
"type": "select",
"label": "Convert Google Spreadsheets Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
"application/x-vnd.oasis.opendocument.spreadsheet",
"application/pdf"
]
}
},
{
"name": "formatPresentations",
"type": "select",
"label": "Convert Google Slides Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.presentationml.presentation",
"application/pdf"
]
}
},
{
"name": "formatDrawings",
"type": "select",
"label": "Convert Google Drawings Files to Format",
"required": true,
"validate": {
"enum": [
"image/jpeg",
"image/png",
"image/svg+xml",
"application/pdf"
]
}
},
{
"name": "file",
"type": "text",
"label": "File ID",
"required": true
},
{
"name": "select",
"type": "select",
"label": "Enter a File ID",
"required": true,
"validate": {
"enum": [
"map",
"value"
]
}
},
{
"name": "formatDocuments",
"type": "select",
"label": "Convert Google Documents Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"application/pdf",
"application/vnd.oasis.opendocument.text",
"text/html",
"text/plain",
"application/rtf"
]
}
},
{
"name": "formatSpreadsheets",
"type": "select",
"label": "Convert Google Spreadsheets Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
"application/x-vnd.oasis.opendocument.spreadsheet",
"application/pdf"
]
}
},
{
"name": "formatPresentations",
"type": "select",
"label": "Convert Google Slides Files to Format",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.presentationml.presentation",
"application/pdf"
]
}
},
{
"name": "formatDrawings",
"type": "select",
"label": "Convert Google Drawings Files to Format",
"required": true,
"validate": {
"enum": [
"image/jpeg",
"image/png",
"image/svg+xml",
"application/pdf"
]
}
},
{
"name": "file",
"type": "text",
"label": "File ID",
"required": true
}
]
}
},
{
"id": 2,
"module": "openai-gpt-3:CreateTranscription",
"version": 1,
"parameters": {},
"mapper": {
"model": "whisper-1",
"fileData": "{{3.data}}",
"fileName": "{{3.name}}",
"temperature": "1",
"response_format": "json"
},
"metadata": {
"designer": {
"x": 600,
"y": 150
},
"restore": {
"expect": {
"model": {
"mode": "chose",
"label": "Whisper-1"
},
"response_format": {
"mode": "chose",
"label": "JSON"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "openai-gpt-3"
},
"label": "Make Ent GPT4"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:openai-gpt-3",
"label": "Connection"
}
],
"expect": [
{
"name": "fileName",
"type": "filename",
"label": "File Name",
"required": true
},
{
"name": "fileData",
"type": "buffer",
"label": "File Data",
"required": true
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "prompt",
"type": "text",
"label": "Prompt"
},
{
"name": "response_format",
"type": "select",
"label": "Response Format",
"validate": {
"enum": [
"json",
"text",
"srt",
"verbose_json",
"vtt"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "language",
"type": "text",
"label": "Language"
}
],
"interface": [
{
"name": "text",
"type": "text",
"label": "Text"
}
],
"advanced": true
},
"onerror": [
{
"id": 7,
"module": "cloudconvert:ConvertFile",
"version": 2,
"parameters": {},
"mapper": {
"export": {
"downloadFile": true
},
"import": {
"data": "{{3.data}}",
"filename": "{{3.name}}",
"importType": "upload"
},
"options": {
"filename": "file.mp3",
"useInputType": "no",
"output_format": "mp3"
}
},
"metadata": {
"designer": {
"x": 900,
"y": 300
},
"restore": {
"expect": {
"export": {
"nested": {
"downloadFile": {
"mode": "chose"
}
}
},
"import": {
"nested": {
"importType": {
"label": "upload a file"
}
}
},
"options": {
"nested": {
"opts": {
"mode": "chose"
},
"useInputType": {
"mode": "chose",
"label": "I don't know the input format"
},
"output_format": {
"mode": "chose",
"label": "mp3"
}
}
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "cloudconvert3"
},
"label": "My CloudConvert API KEY connection (development@integromat.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:cloudconvert3,cloudconvert2",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "import",
"spec": [
{
"name": "importType",
"type": "select",
"label": "Input file",
"required": true,
"validate": {
"enum": [
"upload",
"url"
]
}
},
{
"name": "data",
"type": "buffer",
"label": "Data",
"required": true
},
{
"name": "filename",
"type": "filename",
"label": "File name",
"required": true
}
],
"type": "collection",
"label": "Import options",
"required": true
},
{
"name": "options",
"spec": [
{
"name": "useInputType",
"type": "select",
"label": "Format",
"required": true,
"validate": {
"enum": [
"yes",
"no"
]
}
},
{
"name": "output_format",
"type": "select",
"label": "Output format",
"required": true
},
{
"name": "filename",
"type": "filename",
"label": "File name",
"required": true
},
{
"name": "opts",
"spec": [
{
"name": "name",
"type": "text",
"label": "Name",
"required": true
},
{
"name": "value",
"type": "text",
"label": "Value"
}
],
"type": "array",
"label": "Conversion and engine specific options"
}
],
"type": "collection",
"label": "Convert options",
"required": true
},
{
"name": "export",
"spec": [
{
"name": "downloadFile",
"type": "boolean",
"label": "Download a file",
"required": true
}
],
"type": "collection",
"label": "Export options",
"required": true
}
]
}
},
{
"id": 8,
"module": "openai-gpt-3:CreateTranscription",
"version": 1,
"parameters": {},
"mapper": {
"model": "whisper-1",
"fileData": "{{7.data}}",
"fileName": "{{7.filename}}",
"temperature": "1",
"response_format": "json"
},
"metadata": {
"designer": {
"x": 1200,
"y": 300
},
"restore": {
"expect": {
"model": {
"mode": "chose",
"label": "Whisper-1"
},
"response_format": {
"mode": "chose",
"label": "JSON"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "openai-gpt-3"
},
"label": "Make Ent GPT4"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:openai-gpt-3",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "fileName",
"type": "filename",
"label": "File Name",
"required": true
},
{
"name": "fileData",
"type": "buffer",
"label": "File Data",
"required": true
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "prompt",
"type": "text",
"label": "Prompt"
},
{
"name": "response_format",
"type": "select",
"label": "Response Format",
"validate": {
"enum": [
"json",
"text",
"srt",
"verbose_json",
"vtt"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "language",
"type": "text",
"label": "Language"
}
],
"interface": [
{
"name": "text",
"type": "text",
"label": "Text"
}
],
"advanced": true
}
},
{
"id": 9,
"module": "builtin:Resume",
"version": 1,
"parameters": {},
"mapper": {
"text": "{{8.text}}"
},
"metadata": {
"designer": {
"x": 1500,
"y": 300
},
"restore": {},
"expect": [
{
"name": "text",
"type": "text",
"label": "Text"
}
]
}
}
]
},
{
"id": 4,
"module": "google-docs:createADocument",
"version": 1,
"parameters": {},
"mapper": {
"name": "{{3.id}}",
"footer": false,
"header": false,
"content": "{{2.text}}",
"folderId": "/1aAuC2SDBynmouBy6ExFm2fBZIaV5l0MS/1y26_6atDKqqvve7VgXbadJkZ6Tl_hpcI",
"destination": "drive"
},
"metadata": {
"designer": {
"x": 900,
"y": 0
},
"restore": {
"expect": {
"folderId": {
"mode": "chose",
"path": [
"Whisper test",
"Transcripts"
]
},
"destination": {
"label": "My Drive"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "Sashas's (a.rodnyy@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection"
}
],
"expect": [
{
"name": "name",
"type": "text",
"label": "Name",
"required": true
},
{
"name": "content",
"type": "text",
"label": "Content",
"required": true
},
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "header",
"type": "boolean",
"label": "Insert a Header",
"required": true
},
{
"name": "footer",
"type": "boolean",
"label": "Insert a Footer",
"required": true
},
{
"name": "folderId",
"type": "folder",
"label": "New Document's Location",
"required": true
}
]
}
},
{
"id": 6,
"module": "google-docs:exportADocument",
"version": 1,
"parameters": {},
"mapper": {
"document": "{{4.id}}",
"mimeType": "text/plain",
"destination": "drive"
},
"metadata": {
"designer": {
"x": 1200,
"y": 0
},
"restore": {
"expect": {
"document": {
"mode": "edit",
"path": []
},
"mimeType": {
"mode": "chose",
"label": "Plain Text (.txt)"
},
"destination": {
"label": "My Drive"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "My Google connection (l.govender@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection"
}
],
"expect": [
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "mimeType",
"type": "select",
"label": "Type",
"required": true,
"validate": {
"enum": [
"application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"application/vnd.oasis.opendocument.text",
"application/rtf",
"application/pdf",
"text/plain",
"text/html",
"application/epub+zip"
]
}
},
{
"name": "document",
"type": "file",
"label": "Document ID",
"required": true
}
]
}
},
{
"id": 5,
"module": "email:ActionSendEmail",
"version": 7,
"parameters": {
"saveAfterSent": false
},
"mapper": {
"cc": [],
"to": [
"a.rodnyy@make.com"
],
"bcc": [],
"from": "",
"html": "Hey there!nnYou can find the transcript attached.n{{4.webViewLink}}nnnThanks",
"sender": "",
"headers": [],
"replyTo": "",
"subject": "Here's the transcript for the latest audio file",
"priority": "normal",
"inReplyTo": "",
"references": [],
"attachments": [
{
"cid": "",
"data": "{{6.data}}",
"fileName": "{{6.filename}}"
}
]
},
"metadata": {
"designer": {
"x": 1500,
"y": 0
},
"restore": {
"expect": {
"cc": {
"mode": "chose"
},
"to": {
"mode": "chose",
"items": [
null
]
},
"bcc": {
"mode": "chose"
},
"priority": {
"label": "Normal"
},
"references": {
"mode": "chose"
},
"attachments": {
"mode": "chose",
"items": [
null
]
},
"contentType": {
"label": "HTML"
}
},
"parameters": {
"account": {
"data": {
"scoped": "true",
"connection": "google-restricted"
},
"label": "Sasha's (a.rodnyy@make.com)"
},
"saveAfterSent": {
"label": "No"
}
}
},
"parameters": [
{
"name": "account",
"type": "account:smtp,google-restricted,microsoft-smtp-imap",
"label": "Connection"
},
{
"name": "saveAfterSent",
"type": "select",
"label": "Save message after sending",
"validate": {
"enum": [
true,
false
]
}
},
{
"type": "hidden"
}
],
"expect": [
{
"name": "to",
"spec": {
"name": "value",
"type": "email",
"label": "Email address",
"required": true
},
"type": "array",
"label": "To",
"required": true
},
{
"name": "subject",
"type": "text",
"label": "Subject"
},
{
"name": "contentType",
"type": "select",
"label": "Content Type",
"required": true,
"validate": {
"enum": [
"html",
"text"
]
}
},
{
"name": "attachments",
"spec": [
{
"name": "fileName",
"type": "filename",
"label": "File name",
"required": true,
"semantic": "file:name"
},
{
"name": "data",
"type": "buffer",
"label": "Data",
"required": true,
"semantic": "file:data"
},
{
"name": "cid",
"type": "text",
"label": "Content-ID"
}
],
"type": "array",
"label": "Attachments"
},
{
"name": "cc",
"spec": {
"name": "value",
"type": "email",
"label": "Email address"
},
"type": "array",
"label": "Copy recipient"
},
{
"name": "bcc",
"spec": {
"name": "value",
"type": "email",
"label": "Email address"
},
"type": "array",
"label": "Blind copy recipient"
},
{
"name": "from",
"type": "text",
"label": "From"
},
{
"name": "sender",
"type": "text",
"label": "Sender"
},
{
"name": "replyTo",
"type": "text",
"label": "Reply-To"
},
{
"name": "inReplyTo",
"type": "text",
"label": "In-Reply-To"
},
{
"name": "references",
"spec": {
"name": "value",
"type": "text",
"label": "Reference",
"required": true
},
"type": "array",
"label": "References"
},
{
"name": "priority",
"type": "select",
"label": "Priority",
"validate": {
"enum": [
"high",
"normal",
"low"
]
}
},
{
"name": "headers",
"spec": [
{
"name": "key",
"type": "text",
"label": "Key",
"required": true
},
{
"name": "value",
"type": "text",
"label": "Value",
"required": true
}
],
"type": "array",
"label": "Headers"
},
{
"name": "html",
"type": "text",
"label": "Content"
}
]
}
}
],
"metadata": {
"instant": false,
"version": 1,
"scenario": {
"roundtrips": 1,
"maxErrors": 3,
"autoCommit": true,
"autoCommitTriggerLast": true,
"sequential": false,
"slots": null,
"confidential": false,
"dataloss": false,
"dlq": false,
"freshVariables": false
},
"designer": {
"orphans": []
},
"zone": "eu2.make.com",
"notes": []
}
}