Les litiges après-vente exigent réactivité et documentation. L’automatisation centralise chaque réclamation, affecte le dossier à l’équipe compétente, programme les relances et archive les échanges jusqu’à la résolution du litige.
Les litiges après-vente exigent réactivité et documentation. L’automatisation centralise chaque réclamation, affecte le dossier à l’équipe compétente, programme les relances et archive les échanges jusqu’à la résolution du litige.
{
"id": "3b1q6ZJTxeONrpUV",
"meta": {
"instanceId": ""
},
"name": "Error Alert and Summarizer",
"tags": [],
"nodes": [
{
"id": "d29a5b06-1609-416f-bc74-0274d3321019",
"name": "Error Trigger",
"type": "n8n-nodes-base.errorTrigger",
"position": [
-600,
-40
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a71d3052-a89b-4e8e-baee-7fe245575f42",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
528,
180
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "gpt-4o"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "786",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "e71dee7b-4dfd-49ab-8939-f3808ee112d7",
"name": "Structured Output Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
648,
180
],
"parameters": {
"jsonSchemaExample": "{n"diagnosis":"",n"cause":"",n"resolution":""n}"
},
"typeVersion": 1.2
},
{
"id": "3611e9e8-f677-49c4-b06c-fa6c28f43930",
"name": "SET EMAIL",
"type": "n8n-nodes-base.set",
"position": [
-380,
-40
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "45e1443a-fb44-42f8-96ad-423197c7265b",
"name": "TO",
"type": "string",
"value": "myemail@myemail.com"
},
{
"id": "968b05dc-f476-4e13-8166-e62005d0f936",
"name": "CC",
"type": "string",
"value": "theiremail@theiremail.com"
},
{
"id": "570663c5-29c0-44fb-9992-908b7cca8136",
"name": "BCC",
"type": "string",
"value": "theiremail@theiremail.com"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "3676f72e-d06d-44f8-be35-19efe09a257e",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-450,
-260
],
"parameters": {
"color": 3,
"height": 380,
"content": "# SET YOUR EMAILS"
},
"typeVersion": 1
},
{
"id": "f0b08a20-6ecc-4487-9a0a-30be07cc0cbb",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-40,
-260
],
"parameters": {
"color": 3,
"width": 280,
"height": 380,
"content": "# Enable/Disable Manual Executions"
},
"typeVersion": 1
},
{
"id": "b35cd2a6-5f22-4e06-9bb0-880855c423a8",
"name": "Remove Manual Exec",
"type": "n8n-nodes-base.if",
"position": [
60,
-40
],
"parameters": {
"options": {
"ignoreCase": true
},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9b2f3ff3-db9c-406b-a97f-37620dc5fab9",
"operator": {
"type": "string",
"operation": "notContains"
},
"leftValue": "={{ $json.mode }}",
"rightValue": "manual"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "2a33b02a-78f1-4243-ba7d-f217ea4d1895",
"name": "Get Failed Exec",
"type": "n8n-nodes-base.n8n",
"position": [
-160,
-40
],
"parameters": {
"options": {
"activeWorkflows": true
},
"resource": "execution",
"operation": "get",
"executionId": "={{ $('Error Trigger').item.json.execution.id }}",
"requestOptions": {}
},
"credentials": {
"n8nApi": {
"id": "786",
"name": "n8n account"
}
},
"typeVersion": 1
},
{
"id": "b36ccbf9-4e47-44fc-aed3-424b6f121329",
"name": "Extract Error Details",
"type": "n8n-nodes-base.code",
"position": [
280,
-40
],
"parameters": {
"jsCode": "// 1) Grab your full execution JSONnconst exec = items[0].json;nn// 2) Build executionu2010level metadatanconst meta = {n executionId: exec.id,n finished: exec.finished,n mode: exec.mode,n status: exec.status,n createdAt: exec.createdAt,n startedAt: exec.startedAt,n stoppedAt: exec.stoppedAt,n deletedAt: exec.deletedAt,n workflowId: exec.workflowId,n workflowName: exec.workflowData?.name,n retryOf: exec.retryOf,n retrySuccessId: exec.retrySuccessId,n};nn// 3) Identify trigger node name from startDatanconst runNodeFilter = exec.data?.startData?.runNodeFilter || [];nconst triggerNodeName = runNodeFilter[0] || null;nn// 4) Grab the raw trigger runDatanconst runData = exec.data?.resultData?.runData || {};nconst triggerRuns = triggerNodeName ? (runData[triggerNodeName] || []) : [];nn// 5) Extract the JSON payload from the first run of the triggernlet triggerPayload = {};nif (triggerRuns.length && triggerRuns[0].data?.main?.[0]?.[0]?.json) {n triggerPayload = triggerRuns[0].data.main[0][0].json;n}nn// 6) Merge trigger info into metanmeta.triggerNodeName = triggerNodeName;nmeta.triggerPayload = triggerPayload;nn// 7) Now scan for all node errors, **excluding** any nodeName that contains u201cSERPu201dnconst allErrors = [];nfor (const [nodeName, runs] of Object.entries(runData)) {n // Skip any of the SERP nodesn if (nodeName.includes('SERP')) continue;nn runs.forEach(run => {n if (run.executionStatus === 'error') {n const err = run.error || exec.data.resultData.error || {};n const nodeDef = err.node || run.node || {};nn allErrors.push({n ...meta, // exec + trigger metadatann nodeName,n nodeId: nodeDef.id,n nodeType: nodeDef.type,n nodeLabel: nodeDef.name,nn startTime: run.startTime,n executionTime: run.executionTime,n source: run.source,nn errorName: err.name,n errorMessage: err.message,n errorDescription: err.description,n httpCode: err.httpCode,n messages: err.messages,n context: err.context,n stack: err.stack,nn parameters: nodeDef.parameters,n credentials: nodeDef.credentials,n });n }n });n}nn// 8) Return resultsnif (!allErrors.length) {n return [{ json: { message: 'u2705 No (nonu2011SERP) errors found in this execution.' } }];n}nreturn allErrors.map(e => ({ json: e }));n"
},
"typeVersion": 2
},
{
"id": "a26fb0c8-99eb-466d-b201-89c402fa1af4",
"name": "Error Solver Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
500,
-40
],
"parameters": {
"text": "=Can you please help me with this error that occured in my n8n workflow? {{ JSON.stringify($json) }}",
"options": {
"systemMessage": "You are an seasoned n8n expert with specializations in managing n8n instances and workflows. The user will provide a detailed error json object and your goal is to review, analyze and understand the error and using your expertise diagnose the error and provide a detailed report to the user with your diagnosis, cause and resolution so the user understands and can immediately fix the issue."
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.8
},
{
"id": "8cfd7229-3ff1-4ba1-a67d-caa21be8064f",
"name": "Set Diagnosis Fields",
"type": "n8n-nodes-base.set",
"position": [
876,
-40
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "fac5fbee-d63d-4148-b047-5ed5af4f2574",
"name": "error.diagnosis",
"type": "string",
"value": "={{ $json.output.diagnosis }}"
},
{
"id": "ece9388d-f667-4984-a143-7241f622fe76",
"name": "error.cause",
"type": "string",
"value": "={{ $json.output.cause }}"
},
{
"id": "acb6b34a-a651-42fc-a44a-331b2e0d745c",
"name": "error.resolution",
"type": "string",
"value": "={{ $json.output.resolution }}"
},
{
"id": "c765754b-d6d5-4592-ac3f-99a350bc3c19",
"name": "error.workflowName",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.workflowName }}"
},
{
"id": "dabebc62-3e0c-4d22-afbf-54ba66a912fb",
"name": "error.workflowId",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.workflowId }}"
},
{
"id": "6ab19800-9a0f-439f-bf62-7a7afc5bf958",
"name": "workflowLink",
"type": "string",
"value": "={{ $execution.resumeUrl.split('/').slice(0, 3).join('/') }}/workflow/{{ $('Extract Error Details').item.json.workflowId }}"
},
{
"id": "29daaea5-052b-46d4-8192-141db159bff2",
"name": "error.executionId",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.executionId }}"
},
{
"id": "9e4e553c-c82b-41ec-8ee2-14162cdc3bd8",
"name": "executionLink",
"type": "string",
"value": "={{ $execution.resumeUrl.split('/').slice(0, 3).join('/') }}/workflow/{{ $('Extract Error Details').item.json.workflowId }}/executions/{{ $('Extract Error Details').item.json.executionId }}"
},
{
"id": "7269ea9f-ed49-46cd-89f2-d4a467da529d",
"name": "error.finished",
"type": "boolean",
"value": "={{ $('Extract Error Details').item.json.finished }}"
},
{
"id": "29a6e6d2-5058-4dd9-b2f9-3980a6a9073a",
"name": "error.startedAt",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.startedAt }}"
},
{
"id": "a0ad0e13-5a6e-48db-9a80-74c09434de7f",
"name": "error.nodeName",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.nodeName }}"
},
{
"id": "6c1001d4-a581-4520-9f16-a2c7cf0e1f84",
"name": "error.previousNode",
"type": "string",
"value": "={{ $('Extract Error Details').item.json.source[0].previousNode }}"
},
{
"id": "8c3402ca-3f15-44ae-9b96-ea37c174334c",
"name": "rawJson",
"type": "string",
"value": "={{ JSON.stringify($('Extract Error Details').item.json) }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9e95edf0-b2f1-443b-9ac4-3e3b3311cad5",
"name": "Send Gmail",
"type": "n8n-nodes-base.gmail",
"position": [
1316,
-40
],
"webhookId": "2f253c1f-36c3-4d58-ba2f-3a50bb78f188",
"parameters": {
"sendTo": "={{ $('SET EMAIL').item.json.TO }}",
"message": "={{ $json.html }}",
"options": {
"ccList": "={{ $('SET EMAIL').item.json.CC }}",
"bccList": "={{ $('SET EMAIL').item.json.BCC }}",
"appendAttribution": true
},
"subject": "={{ $json.subject }}"
},
"credentials": {
"gmailOAuth2": {
"id": "786",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "1705ee42-0be4-41a2-8ff9-f6963eef7382",
"name": "Generate Email",
"type": "n8n-nodes-base.code",
"position": [
1100,
-40
],
"parameters": {
"jsCode": "// 1. Pull in your error payloadnconst rawInput = items[0].json;nconst parsed = typeof rawInput === 'string' ? JSON.parse(rawInput) : rawInput;nconst errorArray = Array.isArray(parsed) ? parsed : [parsed];nn// 2. Build HTML & Markdown sectionsnlet htmlSections = '';nnnfor (const errObj of errorArray) {n const {n error: {n workflowName,n executionId,n nodeName,n previousNode,n diagnosis,n cause,n resolution,n startedAt,n },n workflowLink,n executionLink,n } = errObj;nn // HTML blockn htmlSections += `n n n ud83duded1 ${workflowName} u2014 Error in node: ${nodeName}n
n n Workflow: n n ${workflowName}n
n Execution: n n #${executionId}n
n Previous Node: ${previousNode}
n Started At: ${new Date(startedAt).toLocaleString('en-US', { timeZone: 'America/New_York' })}n
n
n ud83dudd0d Diagnosis
n ${diagnosis}
n u2699ufe0f Cause
n ${cause}
n u2705 Resolution
n ${resolution}
n `;nn// 3. Wrap upnconst html = `n n Automated Error Report
n ${htmlSections}n n This message was generated automatically by n Real Simple Solutions.n
nn u2728 Want more n8n AI automation templates?
n Check out our full collection on n Gumroad.nn n`;nn// 4. Return all threenreturn [n {n json: {n subject: `ud83dudea8 n8n Error: ${errorArray[0].error.workflowName} (#${errorArray[0].error.executionId})`,n htmln },n },n];n"
},
"typeVersion": 2
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "be484a20-26cd-4df4-a993-f7d01c2956e6",
"connections": {
"SET EMAIL": {
"main": [
[
{
"node": "Get Failed Exec",
"type": "main",
"index": 0
}
]
]
},
"Error Trigger": {
"main": [
[
{
"node": "SET EMAIL",
"type": "main",
"index": 0
}
]
]
},
"Generate Email": {
"main": [
[
{
"node": "Send Gmail",
"type": "main",
"index": 0
}
]
]
},
"Get Failed Exec": {
"main": [
[
{
"node": "Remove Manual Exec",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Error Solver Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Error Solver Agent": {
"main": [
[
{
"node": "Set Diagnosis Fields",
"type": "main",
"index": 0
}
]
]
},
"Remove Manual Exec": {
"main": [
[
{
"node": "Extract Error Details",
"type": "main",
"index": 0
}
]
]
},
"Set Diagnosis Fields": {
"main": [
[
{
"node": "Generate Email",
"type": "main",
"index": 0
}
]
]
},
"Extract Error Details": {
"main": [
[
{
"node": "Error Solver Agent",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "Error Solver Agent",
"type": "ai_outputParser",
"index": 0
}
]
]
}
}
}