Ce workflow gère automatiquement la création, la synchronisation, la sauvegarde et l’archivage de dossiers sur Google Drive pour chaque nouveau client, projet ou équipe. Notifications, droits d’accès et historiques sont automatisés, fiabilisant la gestion documentaire et sécurisant les échanges.
{
"id": "GvlLeSOUPfar0DQS",
"meta": {
"instanceId": "a2b23892dd6989fda7c1209b381f5850373a7d2b85609624d7c2b7a092671d44",
"templateCredsSetupCompleted": true
},
"name": "Automate Product Data Collection & Customer Support via WhatsApp + GPT-4 + Google Sheets",
"tags": [],
"nodes": [
{
"id": "370611ee-2725-4ee4-a73a-68d4eaabfe3a",
"name": "WhatsApp Business Cloud",
"type": "n8n-nodes-base.whatsApp",
"position": [
1020,
220
],
"webhookId": "ef261fd4-e3b8-42e9-a0e2-2c3c44b6b15e",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "574583382412256",
"additionalFields": {},
"recipientPhoneNumber": "+212722542056"
},
"credentials": {
"whatsAppApi": {
"id": "TzeEzaeiZOOqcLOZ",
"name": "WhatsApp account"
}
},
"typeVersion": 1
},
{
"id": "30520fe8-a423-4942-85b2-9e8776b45939",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-740,
-20
],
"parameters": {
"width": 400,
"height": 440,
"content": "## ud83dudfe1 STEP 1 u2013 Incoming WhatsApp MessagenListens for new WhatsApp messages.nIf the message starts with train:, it triggers the product training flow.nOtherwise, it goes to the customer support flow.n**WhatsApp Business Cloud node** : [Here](https://www.notion.so/automatisation/WHATSAPP-WORKFLOW-1c63d6550fd980559679e7535938a68d?pvs=4#1c63d6550fd980f9a2a5e25a3654da82)"
},
"typeVersion": 1
},
{
"id": "d3259e0e-5368-407d-8ac6-993784c939c9",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-300,
280
],
"parameters": {
"color": 6,
"width": 1180,
"height": 420,
"content": "## ud83dudd35 STEP 3 u2013 Customer Support FlownTriggered when the message **does NOT start with `train:`**.nn1. **AI Analyzes the Message** n Understands the customer's question or problem.nn2. **Fetch Product Data if Needed** n Reads relevant product info from Google Sheets.nn3. **Detect Issues Automatically** n Identifies if the user is facing a specific issue.nn4. **Suggest Solutions** n Proposes a helpful, clear response to solve the issue.nn5. **Log Customer Problems** n Saves the problem, suggested solution, and category.nn6. **Respond to the User** n Sends a professional and helpful WhatsApp reply."
},
"typeVersion": 1
},
{
"id": "455ce4ab-6d14-4d4e-8ff8-04612cf532b9",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-300,
-400
],
"parameters": {
"color": 3,
"width": 1180,
"height": 660,
"content": "## ud83dudd34 STEP 2 u2013 Product Data Training (Triggered by train:)nTriggered when the message starts with `train:`.n**OpenAI API keys** : [Here](https://platform.openai.com/api-keys)nnnnnnnnnnnnn1. **Extract URL from Message** n Uses regex to detect and extract the product link.nn2. **Fetch HTML Content** n Sends an HTTP request to retrieve the full page content.nn3. **Clean HTML Data** n Strips HTML tags, scripts, and formats the text.nn4. **Save Raw Product Info** n Appends the cleaned content and URL into Google Sheets.nn5. **AI: Enhance Product Details** n - Extracts Product Name n - Detects Price (subscription or one-time) n - Identifies Product Topic n - Generates FAQsnn6. **Update Product Sheet** n Enriches the row in Sheets with structured product data.n"
},
"typeVersion": 1
},
{
"id": "15251a04-a139-4a71-9e96-d5ecd9c2e66c",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
920,
-20
],
"parameters": {
"color": 4,
"width": 320,
"height": 440,
"content": "## ud83dudfe2 STEP 4 u2013 Client ResponsenFinal step of the flow.nn- Sends the AI-generated response back to the customer via WhatsApp.n- Ensures the message is clear, helpful, and personalized."
},
"typeVersion": 1
},
{
"id": "f028f5a3-fed3-4f90-89cc-2af211da7362",
"name": "Incoming Message Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-700,
220
],
"webhookId": "48ce9bac-c7ea-4cb7-a40a-b010ea5ac743",
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "zYvcHcxGBNdN9Ptf",
"name": "WhatsApp OAuth account"
}
},
"typeVersion": 1
},
{
"id": "54edaa0c-005e-4810-a2fa-76fbcc009b2b",
"name": "Check If Training",
"type": "n8n-nodes-base.switch",
"position": [
-520,
220
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "train",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9865cb5b-33da-490c-afc3-186457d5b564",
"operator": {
"type": "string",
"operation": "startsWith"
},
"leftValue": "={{ $json.messages[0].text.body }}",
"rightValue": "train:"
}
]
},
"renameOutput": true
},
{
"outputKey": "text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5a9a1fee-b408-469f-a08c-e8d690fc9792",
"operator": {
"type": "string",
"operation": "notStartsWith"
},
"leftValue": "={{ $json.messages[0].text.body }}",
"rightValue": "train:"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "b4187b28-efd9-46cb-8d1c-23d89d3f6125",
"name": "Extract URL from Text",
"type": "n8n-nodes-base.code",
"position": [
-260,
-320
],
"parameters": {
"jsCode": "// Ru00e9cupu00e9rer le texte u00e0 analyser depuis l'inputnconst texteExemple = $input.first().json.messages[0].text.body;nn// Expression ru00e9guliu00e8re modifiu00e9e pour capturer les URL avec ou sans protocolenconst regex = /((?:https?:\/\/)?(?:www\.)?[a-zA-Z0-9.-]+\.[a-zA-Z]{2,6}(?:\/\S*)?)/g;nn// Extraction des URL u00e0 partir du textenconst matches = texteExemple.match(regex) || [];nn// Si des URL ont u00e9tu00e9 trouvu00e9es, on les mappe en objetsnif (matches.length > 0) {n const output = matches.map(url => ({ url }));n return output;n} else {n // Si aucune URL n'est trouvu00e9e, on retourne les items d'entru00e9e pour que le workflow continuen return $input.all();n}n"
},
"typeVersion": 2
},
{
"id": "dbbcc8cf-2544-4de1-bcfd-6292d96a1017",
"name": "Fetch HTML Page",
"type": "n8n-nodes-base.httpRequest",
"position": [
-100,
-320
],
"parameters": {
"url": "={{ $json.url }}",
"options": {
"response": {
"response": {
"responseFormat": "text"
}
}
}
},
"typeVersion": 4.2
},
{
"id": "91e711d0-26c0-41dd-a9c5-28100f0f44f6",
"name": "Clean HTML Content",
"type": "n8n-nodes-base.code",
"position": [
60,
-320
],
"parameters": {
"jsCode": "// Exemple : ru00e9cupu00e9ration du contenu HTML depuis le premier itemn// Si vous avez un champ nommu00e9 "html" dans un noeud pru00e9cu00e9dent.nconst htmlContent = $input.first().json.html;nn// Fonction de nettoyage du HTMLnfunction nettoyerHTML(input) {n if (typeof input !== 'string') {n throw new Error("Expected HTML content as a string.");n }n let cleanedText = input;nn // 1. Retirer les liens <a> et leur contenun cleanedText = cleanedText.replace(/<a>]*>.*?/gs, '');nn // 2. Retirer , , commentaires, etc.n cleanedText = cleanedText.replace(/]*>.*?/gs, '');n cleanedText = cleanedText.replace(/]*>.*?/gs, '');n cleanedText = cleanedText.replace(/<!--[\s\S]*?-->/g, '');nn // 3. Insu00e9rer des retours u00e0 la ligne pour certaines balisesn cleanedText = cleanedText.replace(/]*>/gi, '\n');n cleanedText = cleanedText.replace(//gi, '\n');n cleanedText = cleanedText.replace(/<p>]*>/gi, '\n');n cleanedText = cleanedText.replace(//gi, '\n');n cleanedText = cleanedText.replace(/<ul>]*>/gi, '\n');n cleanedText = cleanedText.replace(//gi, '\n');n cleanedText = cleanedText.replace(/<ol>]*>/gi, '\n');n cleanedText = cleanedText.replace(//gi, '\n');n cleanedText = cleanedText.replace(/<li>]*>/gi, '- ');n cleanedText = cleanedText.replace(//gi, '\n');nn // 4. Supprimer toutes les balises HTML restantesn cleanedText = cleanedText.replace(/]+>/g, '');nn // 5. Supprimer (ou ajuster) les caractu00e8res spu00e9ciauxn cleanedText = cleanedText.replace(/[^\w\su00c0-u00d6u00d8-u00f6u00f8-u00ff]+/g, '');nn // 6. Normaliser les espaces multiples et trimn cleanedText = cleanedText.replace(/\s+/g, ' ').trim();nn return cleanedText;n}nn// Nettoyagenconst result = nettoyerHTML($input.first().json.data);nn// Retour d'un tableau contenant l'objet finalnreturn [n {n json: {n cleanedText: resultn }n }n];n"
},
"typeVersion": 2
},
{
"id": "7e457450-42ef-417e-b5f9-3248c9c7c2ae",
"name": "Save Raw Product Info",
"type": "n8n-nodes-base.googleSheets",
"position": [
240,
-320
],
"parameters": {
"columns": {
"value": {
"Product Link": "={{ $('Extract URL from Text').item.json.url }}",
"Product Description": "={{ $json.cleanedText }}"
},
"schema": [
{
"id": "Product Link",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Link",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Price",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Price",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Description",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Description",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Topic",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Topic",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "d3dfa439-4056-4ce9-b874-100500967de6",
"name": "OpenAI Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
320,
-40
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6h3DfVhNPw9I25nO",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "10217317-f6dd-4890-b05d-197d3d2adb79",
"name": "Short-Term Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
500,
-40
],
"parameters": {
"sessionKey": "={{ $('Incoming Message Trigger').item.json.messages[0].id }}",
"sessionIdType": "customKey",
"contextWindowLength": 50
},
"typeVersion": 1.3
},
{
"id": "58ce0f46-fabc-4b6e-97d7-857dc6f1e568",
"name": "Update Product Sheet",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
680,
-40
],
"parameters": {
"columns": {
"value": {
"F&Q": "={{ $fromAI("product_faq", "these are the most common questions users might have about the product, including answers if available") }}n",
"Product Link": "={{ $fromAI("product_url","this is the website link of the product") }}",
"Product Name": "={{ $fromAI("product_name","this is the name of the product") }}",
"Product Price": "={{ $fromAI("product_price","this is the price of the product") }}",
"Product Topic": "={{ $fromAI("product_topic","this is the topic of the product that specifies what it is for, who it is for and what the key benefits are") }}"
},
"schema": [
{
"id": "Product Link",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Product Link",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Price",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Price",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Description",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Product Description",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Topic",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Topic",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "F&Q",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "F&Q",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Product Link"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "020714ae-5668-4fa5-8ba8-f1e476a8060e",
"name": "AI Agent - Customer Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
380,
300
],
"parameters": {
"text": "={{ $json.messages[0].text.body }}",
"options": {
"systemMessage": "You are a helpful and intelligent customer support assistant.nnYou have access to a Google Sheets tool that allows you to read any content from a specific sheet to gather necessary information.nNever mention to the user that you accessed Google Sheets to retrieve any data.nnYour main responsibilities:nnUnderstand the useru2019s request or issue.nnIf the user is asking about a product, retrieve the relevant product name, price, and details as needed.nnDetermine whether the product price is a subscription or a one-time payment, based on the description.nnIf you detect that the user is facing a problem:nnIdentify and describe the problem clearly.nnPropose a practical and helpful solution.nnLog this interaction by adding a new row to the Google Sheet with the following columns:nnProblemnnSuggested SolutionnnCategory (e.g., payment, login, access, delivery, technical issue, etc.)nnBe professional, concise, and empathetic in your responses.nAlways aim to resolve the issue or provide the next best action."
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "53e49985-e1b9-48fd-9ea8-3352a63484e0",
"name": "AI Agent - Enhance Product Details",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
420,
-320
],
"parameters": {
"text": "=My product description : {{ $json['Product Description'] }}nnMy product link : {{ $json['Product Link'] }}",
"options": {
"systemMessage": "You are a helpful and intelligent assistant.nnYou receive the text content of a product page.nnYour tasks are:nnExtract the product name.nnExtract the product price, and determine whether it is a subscription or a one-time payment.nnIdentify the product topic.nnExtract the most frequently asked questions (FAQs) related to the product.nnYou have access to a Google Sheets tool that allows you to update specific columns and cells.nnAlways add the following data to the same row as the product URL in the Google Sheet:nnProduct NamennProduct Price (with subscription/one-time label)nnProduct TopicnnFAQsnnBe accurate, structured, and consistent when filling in the sheet.nDo not mention Google Sheets in your responses."
},
"promptType": "define"
},
"typeVersion": 1.8
},
{
"id": "194136b5-872a-492b-882b-d26a2890cbcf",
"name": "OpenAI Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
220,
560
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6h3DfVhNPw9I25nO",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "efc89a9b-3141-4735-adaf-7b9e2b6879ed",
"name": "Conversation Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
400,
560
],
"parameters": {
"sessionKey": "={{ $json.messages[0].id }}",
"sessionIdType": "customKey",
"contextWindowLength": 50
},
"typeVersion": 1.3
},
{
"id": "d1a21094-0237-4b17-818c-3af7760b405f",
"name": "Read Product Sheet",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
560,
560
],
"parameters": {
"options": {
"dataLocationOnSheet": {
"values": {
"readRowsUntil": "firstEmptyRow",
"rangeDefinition": "detectAutomatically"
}
}
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "2c2dcf9b-5578-4bd4-85b6-27621927a0a0",
"name": "Log Customer Issues",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
740,
560
],
"parameters": {
"columns": {
"value": {
"Category": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Category', ``, 'string') }}",
"Solution": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Solution', ``, 'string') }}",
"Support Problem": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Support_Problem', ``, 'string') }}"
},
"schema": [
{
"id": "Support Problem",
"type": "string",
"display": true,
"required": false,
"displayName": "Support Problem",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Solution",
"type": "string",
"display": true,
"required": false,
"displayName": "Solution",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Category",
"type": "string",
"display": true,
"required": false,
"displayName": "Category",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1725207764,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=1725207764",
"cachedResultName": "Customer Issues"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "2e8ea310-e164-4d5d-ae0b-ade129b07a4a",
"connections": {
"OpenAI Model": {
"ai_languageModel": [
[
{
"node": "AI Agent - Enhance Product Details",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Model1": {
"ai_languageModel": [
[
{
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}