Ne laissez plus traîner les tickets techniques : priorisez, assignez, et résolvez automatiquement les incidents informatiques. Ce guide partage des exemples de workflows et d’intégrations pour moderniser votre support IT.
Ne laissez plus traîner les tickets techniques : priorisez, assignez, et résolvez automatiquement les incidents informatiques. Ce guide partage des exemples de workflows et d’intégrations pour moderniser votre support IT.
{
"name": "Generate Discord messages from ChatGPT completions and log them in Google Sheets",
"flow": [
{
"id": 1,
"module": "gateway:CustomWebHook",
"version": 1,
"parameters": {
"maxResults": 1
},
"mapper": {},
"metadata": {
"designer": {
"x": 300,
"y": 0
},
"restore": {
"parameters": {
"hook": {
"data": {
"editable": "true"
},
"label": "pickaxe"
}
}
},
"parameters": [
{
"name": "hook",
"type": "hook:gateway-webhook",
"label": "Webhook",
"required": true
},
{
"name": "maxResults",
"type": "number",
"label": "Maximum number of results"
}
]
}
},
{
"id": 2,
"module": "openai-gpt-3:CreateCompletion",
"version": 1,
"parameters": {},
"mapper": {
"model": "o3-mini",
"top_p": "1",
"select": "chat",
"messages": [
{
"role": "user"
}
],
"max_tokens": "2048",
"temperature": "1",
"n_completions": "1",
"response_format": "text"
},
"metadata": {
"designer": {
"x": 600,
"y": 0
},
"restore": {
"expect": {
"stop": {
"mode": "chose"
},
"model": {
"mode": "chose",
"label": "o3-mini (system)"
},
"select": {
"label": "Create a Chat Completion (GPT and o1 models)"
},
"messages": {
"mode": "chose",
"items": [
{
"role": {
"mode": "chose",
"label": "User"
}
}
]
},
"logit_bias": {
"mode": "chose"
},
"response_format": {
"mode": "chose",
"label": "Text"
},
"reasoning_effort": {
"mode": "chose",
"label": "Empty"
},
"additionalParameters": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "openai-gpt-3"
},
"label": "Make Ent GPT4"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:openai-gpt-3",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Select Method",
"required": true,
"validate": {
"enum": [
"chat",
"prompt"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 2,
"min": 0
}
},
{
"name": "top_p",
"type": "number",
"label": "Top P",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "n_completions",
"type": "number",
"label": "Number"
},
{
"name": "frequency_penalty",
"type": "number",
"label": "Frequency Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "presence_penalty",
"type": "number",
"label": "Presence Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "logit_bias",
"spec": {
"name": "value",
"spec": [
{
"name": "token",
"type": "text",
"label": "Token ID",
"required": true
},
{
"name": "probability",
"type": "number",
"label": "Probability",
"required": true,
"validate": {
"max": 100,
"min": -100
}
}
],
"type": "collection",
"label": "Token Probability"
},
"type": "array",
"label": "Token Probability"
},
{
"name": "seed",
"type": "integer",
"label": "Seed"
},
{
"name": "stop",
"spec": {
"name": "value",
"type": "text",
"label": "Stop Sequence"
},
"type": "array",
"label": "Stop Sequences",
"validate": {
"maxItems": 4
}
},
{
"name": "additionalParameters",
"spec": {
"name": "value",
"spec": [
{
"name": "key",
"type": "text",
"label": "Parameter Name",
"required": true
},
{
"name": "type",
"type": "select",
"label": "Input Type",
"options": [
{
"label": "Text",
"value": "text",
"nested": [
{
"name": "value",
"type": "text",
"label": "Parameter Value"
}
],
"default": true
},
{
"label": "Number",
"value": "number",
"nested": [
{
"name": "value",
"type": "number",
"label": "Parameter Value"
}
]
},
{
"label": "Boolean",
"value": "boolean",
"nested": [
{
"name": "value",
"type": "boolean",
"label": "Parameter Value"
}
]
},
{
"label": "Date",
"value": "date",
"nested": [
{
"name": "value",
"type": "date",
"label": "Parameter Value"
}
]
},
{
"label": "Any",
"value": "any",
"nested": [
{
"name": "value",
"type": "any",
"label": "Parameter Value"
}
]
}
]
}
],
"type": "collection",
"label": "Input Parameter"
},
"type": "array",
"label": "Other Input Parameters"
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "max_tokens",
"type": "uinteger",
"label": "Max Completion Tokens"
},
{
"name": "messages",
"spec": {
"name": "value",
"spec": [
{
"name": "role",
"type": "select",
"label": "Role",
"options": {
"store": [
{
"label": "User",
"value": "user",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
},
{
"label": "Assistant",
"value": "assistant",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
},
{
"label": "Developer / System",
"value": "system",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
}
]
},
"required": true
}
],
"type": "collection",
"label": "Message"
},
"type": "array",
"label": "Messages",
"required": true
},
{
"name": "response_format",
"type": "select",
"label": "Response Format",
"validate": {
"enum": [
"text",
"json_object"
]
}
},
{
"name": "reasoning_effort",
"type": "select",
"label": "Reasoning Effort",
"validate": {
"enum": [
"low",
"medium",
"high"
]
}
}
],
"interface": [
{
"name": "result",
"type": "any",
"label": "Result"
},
{
"name": "id",
"type": "text",
"label": "ID"
},
{
"name": "object",
"type": "text",
"label": "Object"
},
{
"name": "created",
"type": "date",
"label": "Created"
},
{
"name": "model",
"type": "text",
"label": "Model"
},
{
"name": "choices",
"spec": {
"spec": [
{
"name": "text",
"type": "text",
"label": "Text"
},
{
"name": "index",
"type": "number",
"label": "Index"
},
{
"name": "logprobs",
"type": "text",
"label": "Log Probs"
},
{
"name": "finish_reason",
"type": "text",
"label": "Finish Reason"
},
{
"name": "message",
"spec": [
{
"name": "role",
"type": "text",
"label": "Role"
},
{
"name": "content",
"type": "text",
"label": "Content"
},
{
"name": "refusal",
"type": "text",
"label": "Refusal"
}
],
"type": "collection",
"label": "Message"
}
],
"type": "collection"
},
"type": "array",
"label": "Choices"
},
{
"name": "usage",
"spec": [
{
"name": "prompt_tokens",
"type": "number",
"label": "Prompt Tokens"
},
{
"name": "completion_tokens",
"type": "text",
"label": "Completion Tokens"
},
{
"name": "total_tokens",
"type": "number",
"label": "Total Tokens"
},
{
"name": "prompt_tokens_details",
"spec": [
{
"name": "cached_tokens",
"type": "uinteger",
"label": "Cached Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "image_tokens",
"type": "uinteger",
"label": "Image Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
}
],
"type": "collection",
"label": "Prompt Tokens Details"
},
{
"name": "completion_tokens_details",
"spec": [
{
"name": "reasoning_tokens",
"type": "uinteger",
"label": "Reasoning Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
},
{
"name": "accepted_prediction_tokens",
"type": "uinteger",
"label": "Accepted Prediction Tokens"
},
{
"name": "rejected_prediction_tokens",
"type": "uinteger",
"label": "Rejected Prediction Tokens"
}
],
"type": "collection",
"label": "Completion Tokens Details"
}
],
"type": "collection",
"label": "Usage"
},
{
"name": "service_tier",
"type": "text",
"label": "Service Tier"
},
{
"name": "system_fingerprint",
"type": "text",
"label": "System Fingerprint"
}
]
}
},
{
"id": 3,
"module": "google-sheets:addRow",
"version": 2,
"parameters": {},
"mapper": {
"from": "drive",
"mode": "select",
"values": {},
"sheetId": "Sheet1",
"spreadsheetId": "/1OBN2px7hcLH4AEaw2p08dU5g3Ti_prtpzSLfLgpa3XQ",
"includesHeaders": true,
"insertDataOption": "INSERT_ROWS",
"valueInputOption": "USER_ENTERED",
"insertUnformatted": false
},
"metadata": {
"designer": {
"x": 900,
"y": 0
},
"restore": {
"expect": {
"from": {
"label": "My Drive"
},
"mode": {
"label": "Search by path"
},
"sheetId": {
"label": "Sheet1"
},
"spreadsheetId": {
"path": [
"App partner templates (last template reviewed)"
]
},
"includesHeaders": {
"label": "Yes",
"nested": [
{
"name": "values",
"spec": [
{
"name": "0",
"type": "text",
"label": "Date (A)"
},
{
"name": "1",
"type": "text",
"label": "Zone EU1 (B)"
},
{
"name": "2",
"type": "text",
"label": "Zone US1 (C)"
},
{
"name": "3",
"type": "text",
"label": "Zone Celonis ent EU1 (D)"
},
{
"name": "4",
"type": "text",
"label": "Zone Celonis ent US1 (E)"
},
{
"name": "5",
"type": "text",
"label": "Zone makerunsmake (F)"
},
{
"name": "6",
"type": "text",
"label": "Zone EU2 (G)"
},
{
"name": "7",
"type": "text",
"label": "Zone US2 (H)"
},
{
"name": "8",
"type": "text",
"label": "Monday board (I)"
},
{
"name": "9",
"type": "text",
"label": "(J)"
},
{
"name": "10",
"type": "text",
"label": "(K)"
},
{
"name": "11",
"type": "text",
"label": "(L)"
},
{
"name": "12",
"type": "text",
"label": "(M)"
},
{
"name": "13",
"type": "text",
"label": "(N)"
},
{
"name": "14",
"type": "text",
"label": "(O)"
},
{
"name": "15",
"type": "text",
"label": "(P)"
},
{
"name": "16",
"type": "text",
"label": "(Q)"
},
{
"name": "17",
"type": "text",
"label": "(R)"
},
{
"name": "18",
"type": "text",
"label": "(S)"
},
{
"name": "19",
"type": "text",
"label": "(T)"
},
{
"name": "20",
"type": "text",
"label": "(U)"
},
{
"name": "21",
"type": "text",
"label": "(V)"
},
{
"name": "22",
"type": "text",
"label": "(W)"
},
{
"name": "23",
"type": "text",
"label": "(X)"
}
],
"type": "collection",
"label": "Values"
}
]
},
"insertDataOption": {
"mode": "chose",
"label": "Insert rows"
},
"valueInputOption": {
"mode": "chose",
"label": "User entered"
},
"insertUnformatted": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "My Google connection (l.govender@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "mode",
"type": "select",
"label": "Search Method",
"required": true,
"validate": {
"enum": [
"select",
"fromAll",
"map"
]
}
},
{
"name": "insertUnformatted",
"type": "boolean",
"label": "Unformatted",
"required": true
},
{
"name": "valueInputOption",
"type": "select",
"label": "Value input option",
"validate": {
"enum": [
"USER_ENTERED",
"RAW"
]
}
},
{
"name": "insertDataOption",
"type": "select",
"label": "Insert data option",
"validate": {
"enum": [
"INSERT_ROWS",
"OVERWRITE"
]
}
},
{
"name": "from",
"type": "select",
"label": "Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "spreadsheetId",
"type": "file",
"label": "Spreadsheet ID",
"required": true
},
{
"name": "sheetId",
"type": "select",
"label": "Sheet Name",
"required": true
},
{
"name": "includesHeaders",
"type": "select",
"label": "Table contains headers",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "values",
"spec": [
{
"name": "0",
"type": "text",
"label": "Date (A)"
},
{
"name": "1",
"type": "text",
"label": "Zone EU1 (B)"
},
{
"name": "2",
"type": "text",
"label": "Zone US1 (C)"
},
{
"name": "3",
"type": "text",
"label": "Zone Celonis ent EU1 (D)"
},
{
"name": "4",
"type": "text",
"label": "Zone Celonis ent US1 (E)"
},
{
"name": "5",
"type": "text",
"label": "Zone makerunsmake (F)"
},
{
"name": "6",
"type": "text",
"label": "Zone EU2 (G)"
},
{
"name": "7",
"type": "text",
"label": "Zone US2 (H)"
},
{
"name": "8",
"type": "text",
"label": "Monday board (I)"
},
{
"name": "9",
"type": "text",
"label": "(J)"
},
{
"name": "10",
"type": "text",
"label": "(K)"
},
{
"name": "11",
"type": "text",
"label": "(L)"
},
{
"name": "12",
"type": "text",
"label": "(M)"
},
{
"name": "13",
"type": "text",
"label": "(N)"
},
{
"name": "14",
"type": "text",
"label": "(O)"
},
{
"name": "15",
"type": "text",
"label": "(P)"
},
{
"name": "16",
"type": "text",
"label": "(Q)"
},
{
"name": "17",
"type": "text",
"label": "(R)"
},
{
"name": "18",
"type": "text",
"label": "(S)"
},
{
"name": "19",
"type": "text",
"label": "(T)"
},
{
"name": "20",
"type": "text",
"label": "(U)"
},
{
"name": "21",
"type": "text",
"label": "(V)"
},
{
"name": "22",
"type": "text",
"label": "(W)"
},
{
"name": "23",
"type": "text",
"label": "(X)"
}
],
"type": "collection",
"label": "Values"
}
]
}
},
{
"id": 4,
"module": "discord:createMessage",
"version": 2,
"parameters": {},
"mapper": {
"select": "channel",
"content": "{{2.result}}",
"channelId": "1214129685865304128",
"message_reference": {}
},
"metadata": {
"designer": {
"x": 1200,
"y": 0
},
"restore": {
"expect": {
"tts": {
"mode": "chose"
},
"files": {
"mode": "chose"
},
"embeds": {
"mode": "chose"
},
"select": {
"label": "Send a Message to a Channel"
},
"channelId": {
"mode": "chose",
"label": "Obecné"
},
"components": {
"mode": "chose"
},
"sticker_ids": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "discord"
},
"label": "My Discord connection (Make (team1278341651986911253))"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:discord",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Choose a Method",
"required": true,
"validate": {
"enum": [
"channel",
"thread",
"user"
]
}
},
{
"name": "content",
"type": "text",
"label": "Message"
},
{
"name": "tts",
"type": "boolean",
"label": "Is TTS message"
},
{
"name": "embeds",
"spec": [
{
"name": "title",
"type": "text",
"label": "Title"
},
{
"name": "type",
"type": "text",
"label": "Type"
},
{
"name": "description",
"type": "text",
"label": "Description"
},
{
"name": "url",
"type": "url",
"label": "URL"
},
{
"name": "timestamp",
"type": "date",
"label": "Timestamp"
},
{
"name": "color",
"type": "uinteger",
"label": "Color"
},
{
"name": "footer",
"spec": [
{
"name": "text",
"type": "text",
"label": "Text"
},
{
"name": "icon_url",
"type": "url",
"label": "Icon URL"
},
{
"name": "proxy_icon_url",
"type": "url",
"label": "Proxy Icon URL"
}
],
"type": "collection",
"label": "Footer"
},
{
"name": "image",
"spec": [
{
"name": "url",
"type": "url",
"label": "URL"
},
{
"name": "proxy_url",
"type": "url",
"label": "Proxy URL"
},
{
"name": "height",
"type": "uinteger",
"label": "Height"
},
{
"name": "width",
"type": "uinteger",
"label": "Width"
}
],
"type": "collection",
"label": "Image"
},
{
"name": "thumbnail",
"spec": [
{
"name": "url",
"type": "url",
"label": "URL"
},
{
"name": "proxy_url",
"type": "url",
"label": "Proxy URL"
},
{
"name": "height",
"type": "uinteger",
"label": "Height"
},
{
"name": "width",
"type": "uinteger",
"label": "Width"
}
],
"type": "collection",
"label": "Thumbnail"
},
{
"name": "video",
"spec": [
{
"name": "url",
"type": "url",
"label": "URL"
},
{
"name": "height",
"type": "uinteger",
"label": "Height"
},
{
"name": "width",
"type": "uinteger",
"label": "Width"
}
],
"type": "collection",
"label": "Video"
},
{
"name": "provider",
"spec": [
{
"name": "name",
"type": "text",
"label": "Name"
},
{
"name": "url",
"type": "url",
"label": "URL"
}
],
"type": "collection",
"label": "Provider"
},
{
"name": "author",
"spec": [
{
"name": "name",
"type": "text",
"label": "Name"
},
{
"name": "url",
"type": "url",
"label": "URL"
},
{
"name": "icon_url",
"type": "url",
"label": "Icon URL"
},
{
"name": "proxy_icon_url",
"type": "url",
"label": "Proxy Icon URL"
}
],
"type": "collection",
"label": "Author"
},
{
"name": "fields",
"spec": [
{
"name": "name",
"type": "text",
"label": "Name"
},
{
"name": "value",
"type": "text",
"label": "Value"
},
{
"name": "inline",
"type": "boolean",
"label": "Inline Flag"
}
],
"type": "array",
"label": "Fields"
}
],
"type": "array",
"label": "Embeds"
},
{
"name": "sticker_ids",
"spec": [
{
"name": "id",
"type": "text",
"label": "Sticker ID",
"required": true
}
],
"type": "array",
"label": "Stickers"
},
{
"name": "components",
"spec": [
{
"name": "type",
"type": "select",
"label": "Component Type",
"options": [
{
"label": "A New Row",
"value": 1,
"nested": [
{
"name": "components",
"spec": [
{
"name": "type",
"type": "select",
"label": "Row Component Type",
"options": [
{
"label": "Button",
"value": 2,
"nested": [
{
"name": "style",
"type": "select",
"label": "Style",
"options": [
{
"label": "Primary (blurple)",
"value": 1,
"nested": [
{
"help": "A developer-defined identifier for the button, max 100 characters.",
"name": "custom_id",
"type": "text",
"label": "Custom ID",
"required": true
}
]
},
{
"label": "Secondary (grey)",
"value": 2,
"nested": [
{
"help": "A developer-defined identifier for the button, max 100 characters.",
"name": "custom_id",
"type": "text",
"label": "Custom ID",
"required": true
}
]
},
{
"label": "Success (green)",
"value": 3,
"nested": [
{
"help": "A developer-defined identifier for the button, max 100 characters.",
"name": "custom_id",
"type": "text",
"label": "Custom ID",
"required": true
}
]
},
{
"label": "Danger (red)",
"value": 4,
"nested": [
{
"help": "A developer-defined identifier for the button, max 100 characters.",
"name": "custom_id",
"type": "text",
"label": "Custom ID",
"required": true
}
]
},
{
"label": "Link (grey)",
"value": 5,
"nested": [
{
"help": "A URL for link-style buttons.",
"name": "url",
"type": "url",
"label": "URL",
"required": true
}
]
}
],
"required": true
},
{
"help": "Text that appears on the button, max 80 characters.",
"name": "label",
"type": "text",
"label": "Label"
},
{
"name": "disabled",
"type": "boolean",
"label": "Disabled"
}
]
},
{
"label": "Select Menu",
"value": 3,
"nested": [
{
"help": "A developer-defined identifier for the button, max 100 characters.",
"name": "custom_id",
"type": "text",
"label": "Custom ID",
"required": true
},
{
"name": "options",
"spec": [
{
"help": "The user-facing name of the option, max 100 characters.",
"name": "label",
"type": "text",
"label": "Label",
"required": true
},
{
"help": "The dev-defined value of the option, max 100 characters.",
"name": "value",
"type": "text",
"label": "Value",
"required": true
},
{
"help": "An additional description of the option, max 100 characters.",
"name": "description",
"type": "text",
"label": "Description"
},
{
"name": "default",
"type": "boolean",
"label": "Default"
}
],
"type": "array",
"label": "Options",
"required": true,
"validate": {
"maxItems": 25
}
},
{
"help": "Custom placeholder text if nothing is selected, max 150 characters.",
"name": "placeholder",
"type": "text",
"label": "Placeholder"
},
{
"help": "The minimum number of items that must be chosen; default 1, min 0, max 2.",
"name": "min_values",
"type": "uinteger",
"label": "Minimum values"
},
{
"help": "The maximum number of items that must be chosen; default 1, max 25.",
"name": "max_values",
"type": "uinteger",
"label": "Maximum values"
},
{
"name": "disabled",
"type": "boolean",
"label": "Disabled"
}
]
}
],
"required": true
}
],
"type": "array",
"label": "Row Components",
"required": true
}
]
}
],
"required": true
}
],
"type": "array",
"label": "Components"
},
{
"name": "files",
"spec": [
{
"name": "filename",
"type": "filename",
"label": "File Name",
"required": true,
"semantic": "file:name"
},
{
"name": "data",
"type": "buffer",
"label": "Data",
"required": true,
"semantic": "file:data"
}
],
"type": "array",
"label": "Files"
},
{
"name": "message_reference",
"spec": [
{
"name": "message_id",
"type": "text",
"label": "Message ID"
}
],
"type": "collection",
"label": "Message Reference"
},
{
"name": "channelId",
"type": "select",
"label": "Channel ID",
"required": true
}
]
}
}
],
"metadata": {
"instant": true,
"version": 1,
"scenario": {
"roundtrips": 1,
"maxErrors": 3,
"autoCommit": true,
"autoCommitTriggerLast": true,
"sequential": false,
"slots": null,
"confidential": false,
"dataloss": false,
"dlq": false,
"freshVariables": false
},
"designer": {
"orphans": []
},
"zone": "eu2.make.com",
"notes": []
}
}