Les bots conversationnels offrent une réponse immédiate 24/7, orientent les clients vers la bonne information, collectent des données pour le service commercial et réduisent la charge sur vos équipes. Ce guide pratique explique comment choisir, personnaliser et intégrer un bot sur Messenger, WhatsApp ou votre site, avec des exemples de scénarios et des conseils pour préserver la personnalisation.
{
"name": "Fetch new articles and send updates to Slack using OpenAI and HTML conversion",
"flow": [
{
"id": 1,
"module": "rss:TriggerNewArticle",
"version": 4,
"mapper": {},
"metadata": {
"designer": {
"x": 0,
"y": 0
}
}
},
{
"id": 2,
"module": "regexp:HTMLToText",
"version": 1,
"mapper": {
"html": "{{1.title}}{{1.description}}{{1.url}}"
},
"metadata": {
"designer": {
"x": 300,
"y": 0
}
}
},
{
"id": 3,
"module": "openai-gpt-3:CreateCompletion",
"version": 1,
"parameters": {},
"mapper": {
"model": "chatgpt-4o-latest",
"top_p": "1",
"select": "chat",
"messages": [
{
"role": "user",
"content": "You are a content creator.nnPlease summarize this article: {{2.text}}n",
"imageDetail": "auto"
}
],
"max_tokens": "2048",
"temperature": "1",
"n_completions": "1",
"response_format": "text"
},
"metadata": {
"designer": {
"x": 600,
"y": 0
},
"restore": {
"expect": {
"stop": {
"mode": "chose"
},
"model": {
"mode": "chose",
"label": "chatgpt-4o-latest (system)"
},
"select": {
"label": "Create a Chat Completion (GPT and o1 models)"
},
"messages": {
"mode": "chose",
"items": [
{
"role": {
"mode": "chose",
"label": "User"
},
"imageDetail": {
"mode": "chose",
"label": "Auto"
},
"imageInputType": {
"mode": "chose",
"label": "Empty"
}
}
]
},
"logit_bias": {
"mode": "chose"
},
"response_format": {
"mode": "chose",
"label": "Text"
},
"additionalParameters": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "openai-gpt-3"
},
"label": "Make Ent GPT4"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:openai-gpt-3",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Select Method",
"required": true,
"validate": {
"enum": [
"chat",
"prompt"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 2,
"min": 0
}
},
{
"name": "top_p",
"type": "number",
"label": "Top P",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "n_completions",
"type": "number",
"label": "Number"
},
{
"name": "frequency_penalty",
"type": "number",
"label": "Frequency Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "presence_penalty",
"type": "number",
"label": "Presence Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "logit_bias",
"spec": {
"name": "value",
"spec": [
{
"name": "token",
"type": "text",
"label": "Token ID",
"required": true
},
{
"name": "probability",
"type": "number",
"label": "Probability",
"required": true,
"validate": {
"max": 100,
"min": -100
}
}
],
"type": "collection",
"label": "Token Probability"
},
"type": "array",
"label": "Token Probability"
},
{
"name": "seed",
"type": "integer",
"label": "Seed"
},
{
"name": "stop",
"spec": {
"name": "value",
"type": "text",
"label": "Stop Sequence"
},
"type": "array",
"label": "Stop Sequences",
"validate": {
"maxItems": 4
}
},
{
"name": "additionalParameters",
"spec": {
"name": "value",
"spec": [
{
"name": "key",
"type": "text",
"label": "Parameter Name",
"required": true
},
{
"name": "type",
"type": "select",
"label": "Input Type",
"options": [
{
"label": "Text",
"value": "text",
"nested": [
{
"name": "value",
"type": "text",
"label": "Parameter Value"
}
],
"default": true
},
{
"label": "Number",
"value": "number",
"nested": [
{
"name": "value",
"type": "number",
"label": "Parameter Value"
}
]
},
{
"label": "Boolean",
"value": "boolean",
"nested": [
{
"name": "value",
"type": "boolean",
"label": "Parameter Value"
}
]
},
{
"label": "Date",
"value": "date",
"nested": [
{
"name": "value",
"type": "date",
"label": "Parameter Value"
}
]
},
{
"label": "Any",
"value": "any",
"nested": [
{
"name": "value",
"type": "any",
"label": "Parameter Value"
}
]
}
]
}
],
"type": "collection",
"label": "Input Parameter"
},
"type": "array",
"label": "Other Input Parameters"
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "max_tokens",
"type": "uinteger",
"label": "Max Completion Tokens"
},
{
"name": "messages",
"spec": {
"name": "value",
"spec": [
{
"name": "role",
"type": "select",
"label": "Role",
"options": {
"store": [
{
"label": "User",
"value": "user",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
},
{
"name": "imageInputType",
"type": "select",
"label": "Image Input Type",
"options": [
{
"label": "URL",
"value": "url",
"nested": [
{
"help": "Make sure to use a publicly accessible URL.nYou can test if your image is publicly accessible by opening the link in an incognito tab.",
"name": "imageUrl",
"type": "url",
"label": "Image URL"
}
]
},
{
"label": "Image File",
"value": "file",
"nested": [
{
"name": "imageFile",
"spec": [
{
"help": "Accepted extensions: `.jpg`, `.jpeg`, `.png`, `.webp` and `.gif`.",
"name": "imageFilename",
"type": "filename",
"label": "Image Filename",
"semantic": "file:name",
"extension": [
"jpg",
"jpeg",
"png",
"webp",
"gif"
]
},
{
"name": "imageData",
"type": "buffer",
"label": "Image Data",
"semantic": "file:data"
}
],
"type": "collection",
"label": "Image"
}
]
}
],
"mappable": false
},
{
"help": "Recommended value: `Auto`",
"name": "imageDetail",
"type": "select",
"label": "Image Detail",
"options": [
{
"label": "Auto",
"value": "auto",
"default": true
},
{
"label": "High",
"value": "high"
},
{
"label": "Low",
"value": "low"
}
]
}
]
},
{
"label": "Assistant",
"value": "assistant",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
},
{
"label": "Developer / System",
"value": "system",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
}
]
},
"required": true
}
],
"type": "collection",
"label": "Message"
},
"type": "array",
"label": "Messages",
"required": true
},
{
"name": "response_format",
"type": "select",
"label": "Response Format",
"validate": {
"enum": [
"text",
"json_object"
]
}
},
{
"name": "prediction",
"type": "text",
"label": "Predicted Outputs"
}
],
"interface": [
{
"name": "result",
"type": "any",
"label": "Result"
},
{
"name": "id",
"type": "text",
"label": "ID"
},
{
"name": "object",
"type": "text",
"label": "Object"
},
{
"name": "created",
"type": "date",
"label": "Created"
},
{
"name": "model",
"type": "text",
"label": "Model"
},
{
"name": "choices",
"spec": {
"spec": [
{
"name": "text",
"type": "text",
"label": "Text"
},
{
"name": "index",
"type": "number",
"label": "Index"
},
{
"name": "logprobs",
"type": "text",
"label": "Log Probs"
},
{
"name": "finish_reason",
"type": "text",
"label": "Finish Reason"
},
{
"name": "message",
"spec": [
{
"name": "role",
"type": "text",
"label": "Role"
},
{
"name": "content",
"type": "text",
"label": "Content"
},
{
"name": "refusal",
"type": "text",
"label": "Refusal"
}
],
"type": "collection",
"label": "Message"
}
],
"type": "collection"
},
"type": "array",
"label": "Choices"
},
{
"name": "usage",
"spec": [
{
"name": "prompt_tokens",
"type": "number",
"label": "Prompt Tokens"
},
{
"name": "completion_tokens",
"type": "text",
"label": "Completion Tokens"
},
{
"name": "total_tokens",
"type": "number",
"label": "Total Tokens"
},
{
"name": "prompt_tokens_details",
"spec": [
{
"name": "cached_tokens",
"type": "uinteger",
"label": "Cached Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "image_tokens",
"type": "uinteger",
"label": "Image Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
}
],
"type": "collection",
"label": "Prompt Tokens Details"
},
{
"name": "completion_tokens_details",
"spec": [
{
"name": "reasoning_tokens",
"type": "uinteger",
"label": "Reasoning Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
},
{
"name": "accepted_prediction_tokens",
"type": "uinteger",
"label": "Accepted Prediction Tokens"
},
{
"name": "rejected_prediction_tokens",
"type": "uinteger",
"label": "Rejected Prediction Tokens"
}
],
"type": "collection",
"label": "Completion Tokens Details"
}
],
"type": "collection",
"label": "Usage"
},
{
"name": "service_tier",
"type": "text",
"label": "Service Tier"
},
{
"name": "system_fingerprint",
"type": "text",
"label": "System Fingerprint"
}
]
}
},
{
"id": 4,
"module": "slack:CreateMessage",
"version": 4,
"parameters": {},
"mapper": {
"text": "Article: {{3.choices[].message.content}}nnUrl: {{1.url}}",
"parse": false,
"mrkdwn": true,
"channel": "CDEABHK0T",
"channelType": "public",
"channelWType": "list"
},
"metadata": {
"designer": {
"x": 900,
"y": 0
},
"restore": {
"expect": {
"parse": {
"mode": "chose"
},
"mrkdwn": {
"mode": "chose"
},
"channel": {
"mode": "chose",
"label": "3amigos"
},
"link_names": {
"mode": "chose"
},
"channelType": {
"label": "Public channel"
},
"channelWType": {
"label": "Select from the list"
},
"unfurl_links": {
"mode": "chose"
},
"unfurl_media": {
"mode": "chose"
},
"reply_broadcast": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "slack3"
},
"label": "My Slack (bot) connection (make2)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:slack2,slack3",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "channelWType",
"type": "select",
"label": "Enter a channel ID or name",
"required": true,
"validate": {
"enum": [
"manualy",
"list"
]
}
},
{
"name": "text",
"type": "text",
"label": "Text"
},
{
"name": "blocks",
"type": "text",
"label": "Blocks"
},
{
"name": "thread_ts",
"type": "text",
"label": "Thread message ID (time stamp)"
},
{
"name": "reply_broadcast",
"type": "boolean",
"label": "Reply broadcast"
},
{
"name": "link_names",
"type": "boolean",
"label": "Link names"
},
{
"name": "parse",
"type": "boolean",
"label": "Parse message text"
},
{
"name": "mrkdwn",
"type": "boolean",
"label": "Use markdown"
},
{
"name": "unfurl_links",
"type": "boolean",
"label": "Unfurl primarily text-based content"
},
{
"name": "unfurl_media",
"type": "boolean",
"label": "Unfurl media content"
},
{
"name": "icon_emoji",
"type": "text",
"label": "Icon emoji"
},
{
"name": "icon_url",
"type": "url",
"label": "Icon url"
},
{
"name": "username",
"type": "text",
"label": "User name"
},
{
"name": "channelType",
"type": "select",
"label": "Channel type",
"required": true,
"validate": {
"enum": [
"public",
"private",
"im",
"mpim"
]
}
},
{
"name": "channel",
"type": "select",
"label": "Public channel",
"required": true
}
]
}
}
],
"metadata": {
"instant": false,
"version": 1,
"scenario": {
"roundtrips": 1,
"maxErrors": 3,
"autoCommit": true,
"autoCommitTriggerLast": true,
"sequential": false,
"slots": null,
"confidential": false,
"dataloss": false,
"dlq": false,
"freshVariables": false
},
"designer": {
"orphans": []
},
"zone": "eu2.make.com",
"notes": []
}
}