Un bon routage téléphonique améliore l’accueil client et réduit les délais de traitement. Automatisez le redirectionnement des appels, la prise de messages et l’envoi de notifications aux équipes concernées. Ce dossier présente les technologies et les cas d’usage à adopter.
{
"nodes": [
{
"name": "Telegram Trigger",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
600,
300
],
"webhookId": "2d0805da-143e-40c9-b327-242b1f052c31",
"parameters": {
"updates": [
"message",
"edited_message",
"channel_post",
"edited_channel_post"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": "telegram_habot"
},
"typeVersion": 1
},
{
"name": "Google Perspective",
"type": "n8n-nodes-base.googlePerspective",
"position": [
800,
300
],
"parameters": {
"text": "={{$json["message"]["text"]}}",
"options": {
"languages": "en"
},
"requestedAttributesUi": {
"requestedAttributesValues": [
{
"attributeName": "identity_attack"
},
{
"attributeName": "threat"
},
{
"attributeName": "profanity"
}
]
}
},
"credentials": {
"googlePerspectiveOAuth2Api": "perspective_api"
},
"typeVersion": 1
},
{
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
1000,
300
],
"parameters": {
"conditions": {
"number": [
{
"value1": "={{$json["attributeScores"]["PROFANITY"]["summaryScore"]["value"]}}",
"value2": 0.7,
"operation": "larger"
}
]
}
},
"typeVersion": 1
},
{
"name": "Telegram",
"type": "n8n-nodes-base.telegram",
"position": [
1200,
150
],
"parameters": {
"text": "I don't tolerate toxic language!",
"chatId": "={{$node["Telegram Trigger"].json["message"]["chat"]["id"]}}",
"additionalFields": {
"reply_to_message_id": "={{$node["Telegram Trigger"].json["message"]["message_id"]}}"
}
},
"credentials": {
"telegramApi": "telegram_habot"
},
"typeVersion": 1
},
{
"name": "NoOp",
"type": "n8n-nodes-base.noOp",
"position": [
1200,
400
],
"parameters": {},
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Telegram",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp",
"type": "main",
"index": 0
}
]
]
},
"Telegram Trigger": {
"main": [
[
{
"node": "Google Perspective",
"type": "main",
"index": 0
}
]
]
},
"Google Perspective": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
}
}
}