L’automatisation du support informatique permet d’accélérer la résolution des incidents, de prioriser les tickets et d’améliorer la satisfaction des utilisateurs. Ce guide présente les workflows et outils adaptés aux PME comme aux grandes structures.
{
"name": "Create and update Google Docs documents using ChatGPT completions",
"flow": [
{
"id": 1,
"module": "google-docs:watchDocuments",
"version": 1,
"parameters": {
"limit": 2,
"select": "created",
"folderId": "/1XQUD03t52wyls-ZdQgbCMTuACXUltj65",
"destination": "drive"
},
"mapper": {},
"metadata": {
"designer": {
"x": 0,
"y": 0
},
"restore": {
"parameters": {
"select": {
"label": "By Created Date"
},
"folderId": {
"path": [
"stories"
]
},
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "My Google connection (l.govender@make.com)"
},
"destination": {
"label": "My Drive"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
},
{
"name": "select",
"type": "select",
"label": "Watch Documents",
"required": true,
"validate": {
"enum": [
"created",
"modified"
]
}
},
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "limit",
"type": "uinteger",
"label": "Limit",
"required": true
},
{
"name": "folderId",
"type": "folder",
"label": "Folder ID"
}
]
}
},
{
"id": 2,
"module": "google-docs:getADocument",
"version": 1,
"parameters": {},
"mapper": {
"filter": "image",
"select": "map",
"document": "{{1.id}}",
"includeTabsContent": false
},
"metadata": {
"designer": {
"x": 300,
"y": 0
},
"restore": {
"expect": {
"filter": {
"label": "Image"
},
"select": {
"label": "By Mapping"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "My Google connection (l.govender@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Get Content of a Document",
"required": true,
"validate": {
"enum": [
"map",
"dropdown"
]
}
},
{
"name": "includeTabsContent",
"type": "boolean",
"label": "Include Tabs Content",
"required": true
},
{
"name": "filter",
"type": "select",
"label": "Filter",
"required": true,
"validate": {
"enum": [
"image",
"drawing",
"chart"
]
}
},
{
"name": "document",
"type": "text",
"label": "Document ID",
"required": true
}
]
}
},
{
"id": 3,
"module": "openai-gpt-3:CreateCompletion",
"version": 1,
"parameters": {},
"mapper": {
"model": "chatgpt-4o-latest",
"top_p": "1",
"select": "chat",
"messages": [
{
"role": "user",
"imageDetail": "auto"
}
],
"max_tokens": "2048",
"temperature": "1",
"n_completions": "1",
"response_format": "text"
},
"metadata": {
"designer": {
"x": 600,
"y": 0
},
"restore": {
"expect": {
"stop": {
"mode": "chose"
},
"model": {
"mode": "chose",
"label": "chatgpt-4o-latest (system)"
},
"select": {
"label": "Create a Chat Completion (GPT and o1 models)"
},
"messages": {
"mode": "chose",
"items": [
{
"role": {
"mode": "chose",
"label": "User"
},
"imageDetail": {
"mode": "chose",
"label": "Auto"
},
"imageInputType": {
"mode": "chose",
"label": "Empty"
}
}
]
},
"logit_bias": {
"mode": "chose"
},
"response_format": {
"mode": "chose",
"label": "Text"
},
"additionalParameters": {
"mode": "chose"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "openai-gpt-3"
},
"label": "Make Ent GPT4"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:openai-gpt-3",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Select Method",
"required": true,
"validate": {
"enum": [
"chat",
"prompt"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 2,
"min": 0
}
},
{
"name": "top_p",
"type": "number",
"label": "Top P",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "n_completions",
"type": "number",
"label": "Number"
},
{
"name": "frequency_penalty",
"type": "number",
"label": "Frequency Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "presence_penalty",
"type": "number",
"label": "Presence Penalty",
"validate": {
"max": 2,
"min": -2
}
},
{
"name": "logit_bias",
"spec": {
"name": "value",
"spec": [
{
"name": "token",
"type": "text",
"label": "Token ID",
"required": true
},
{
"name": "probability",
"type": "number",
"label": "Probability",
"required": true,
"validate": {
"max": 100,
"min": -100
}
}
],
"type": "collection",
"label": "Token Probability"
},
"type": "array",
"label": "Token Probability"
},
{
"name": "seed",
"type": "integer",
"label": "Seed"
},
{
"name": "stop",
"spec": {
"name": "value",
"type": "text",
"label": "Stop Sequence"
},
"type": "array",
"label": "Stop Sequences",
"validate": {
"maxItems": 4
}
},
{
"name": "additionalParameters",
"spec": {
"name": "value",
"spec": [
{
"name": "key",
"type": "text",
"label": "Parameter Name",
"required": true
},
{
"name": "type",
"type": "select",
"label": "Input Type",
"options": [
{
"label": "Text",
"value": "text",
"nested": [
{
"name": "value",
"type": "text",
"label": "Parameter Value"
}
],
"default": true
},
{
"label": "Number",
"value": "number",
"nested": [
{
"name": "value",
"type": "number",
"label": "Parameter Value"
}
]
},
{
"label": "Boolean",
"value": "boolean",
"nested": [
{
"name": "value",
"type": "boolean",
"label": "Parameter Value"
}
]
},
{
"label": "Date",
"value": "date",
"nested": [
{
"name": "value",
"type": "date",
"label": "Parameter Value"
}
]
},
{
"label": "Any",
"value": "any",
"nested": [
{
"name": "value",
"type": "any",
"label": "Parameter Value"
}
]
}
]
}
],
"type": "collection",
"label": "Input Parameter"
},
"type": "array",
"label": "Other Input Parameters"
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "max_tokens",
"type": "uinteger",
"label": "Max Completion Tokens"
},
{
"name": "messages",
"spec": {
"name": "value",
"spec": [
{
"name": "role",
"type": "select",
"label": "Role",
"options": {
"store": [
{
"label": "User",
"value": "user",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
},
{
"name": "imageInputType",
"type": "select",
"label": "Image Input Type",
"options": [
{
"label": "URL",
"value": "url",
"nested": [
{
"help": "Make sure to use a publicly accessible URL.nYou can test if your image is publicly accessible by opening the link in an incognito tab.",
"name": "imageUrl",
"type": "url",
"label": "Image URL"
}
]
},
{
"label": "Image File",
"value": "file",
"nested": [
{
"name": "imageFile",
"spec": [
{
"help": "Accepted extensions: `.jpg`, `.jpeg`, `.png`, `.webp` and `.gif`.",
"name": "imageFilename",
"type": "filename",
"label": "Image Filename",
"semantic": "file:name",
"extension": [
"jpg",
"jpeg",
"png",
"webp",
"gif"
]
},
{
"name": "imageData",
"type": "buffer",
"label": "Image Data",
"semantic": "file:data"
}
],
"type": "collection",
"label": "Image"
}
]
}
],
"mappable": false
},
{
"help": "Recommended value: `Auto`",
"name": "imageDetail",
"type": "select",
"label": "Image Detail",
"options": [
{
"label": "Auto",
"value": "auto",
"default": true
},
{
"label": "High",
"value": "high"
},
{
"label": "Low",
"value": "low"
}
]
}
]
},
{
"label": "Assistant",
"value": "assistant",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
},
{
"label": "Developer / System",
"value": "system",
"nested": [
{
"help": "Text content of the message on behalf of the selected __Role__.",
"name": "content",
"type": "text",
"label": "Text Content"
}
]
}
]
},
"required": true
}
],
"type": "collection",
"label": "Message"
},
"type": "array",
"label": "Messages",
"required": true
},
{
"name": "response_format",
"type": "select",
"label": "Response Format",
"validate": {
"enum": [
"text",
"json_object"
]
}
},
{
"name": "prediction",
"type": "text",
"label": "Predicted Outputs"
}
],
"interface": [
{
"name": "result",
"type": "any",
"label": "Result"
},
{
"name": "id",
"type": "text",
"label": "ID"
},
{
"name": "object",
"type": "text",
"label": "Object"
},
{
"name": "created",
"type": "date",
"label": "Created"
},
{
"name": "model",
"type": "text",
"label": "Model"
},
{
"name": "choices",
"spec": {
"spec": [
{
"name": "text",
"type": "text",
"label": "Text"
},
{
"name": "index",
"type": "number",
"label": "Index"
},
{
"name": "logprobs",
"type": "text",
"label": "Log Probs"
},
{
"name": "finish_reason",
"type": "text",
"label": "Finish Reason"
},
{
"name": "message",
"spec": [
{
"name": "role",
"type": "text",
"label": "Role"
},
{
"name": "content",
"type": "text",
"label": "Content"
},
{
"name": "refusal",
"type": "text",
"label": "Refusal"
}
],
"type": "collection",
"label": "Message"
}
],
"type": "collection"
},
"type": "array",
"label": "Choices"
},
{
"name": "usage",
"spec": [
{
"name": "prompt_tokens",
"type": "number",
"label": "Prompt Tokens"
},
{
"name": "completion_tokens",
"type": "text",
"label": "Completion Tokens"
},
{
"name": "total_tokens",
"type": "number",
"label": "Total Tokens"
},
{
"name": "prompt_tokens_details",
"spec": [
{
"name": "cached_tokens",
"type": "uinteger",
"label": "Cached Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "image_tokens",
"type": "uinteger",
"label": "Image Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
}
],
"type": "collection",
"label": "Prompt Tokens Details"
},
{
"name": "completion_tokens_details",
"spec": [
{
"name": "reasoning_tokens",
"type": "uinteger",
"label": "Reasoning Tokens"
},
{
"name": "text_tokens",
"type": "uinteger",
"label": "Text Tokens"
},
{
"name": "audio_tokens",
"type": "uinteger",
"label": "Audio Tokens"
},
{
"name": "accepted_prediction_tokens",
"type": "uinteger",
"label": "Accepted Prediction Tokens"
},
{
"name": "rejected_prediction_tokens",
"type": "uinteger",
"label": "Rejected Prediction Tokens"
}
],
"type": "collection",
"label": "Completion Tokens Details"
}
],
"type": "collection",
"label": "Usage"
},
{
"name": "service_tier",
"type": "text",
"label": "Service Tier"
},
{
"name": "system_fingerprint",
"type": "text",
"label": "System Fingerprint"
}
]
}
},
{
"id": 4,
"module": "google-docs:createADocument",
"version": 1,
"parameters": {},
"mapper": {
"name": "{{1.name}}-{{2.title}}",
"footer": false,
"header": false,
"content": "{{3.choices[].message.content}}",
"folderId": "/1eZ5DSpGM0iAq0ehhsquVNzrMzm6TLXN6",
"destination": "drive"
},
"metadata": {
"designer": {
"x": 900,
"y": 0
},
"restore": {
"expect": {
"folderId": {
"mode": "chose",
"path": [
"1eZ5DSpGM0iAq0ehhsquVNzrMzm6TLXN6"
]
},
"destination": {
"label": "My Drive"
}
},
"parameters": {
"__IMTCONN__": {
"data": {
"scoped": "true",
"connection": "google"
},
"label": "My Google connection (l.govender@make.com)"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "name",
"type": "text",
"label": "Name",
"required": true
},
{
"name": "content",
"type": "text",
"label": "Content",
"required": true
},
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "header",
"type": "boolean",
"label": "Insert a Header",
"required": true
},
{
"name": "footer",
"type": "boolean",
"label": "Insert a Footer",
"required": true
},
{
"name": "folderId",
"type": "folder",
"label": "New Document's Location",
"required": true
}
]
}
}
],
"metadata": {
"instant": false,
"version": 1,
"scenario": {
"roundtrips": 1,
"maxErrors": 3,
"autoCommit": true,
"autoCommitTriggerLast": true,
"sequential": false,
"slots": null,
"confidential": false,
"dataloss": false,
"dlq": false,
"freshVariables": false
},
"designer": {
"orphans": []
},
"zone": "eu2.make.com",
"notes": []
}
}